Terms of service
Last updated: 20 September 2026
1. Who we are
This website is operated by IG Company Store Digital LLC ("we", "us", "our"), a limited liability company registered in the State of Florida, United States, with its registered address at 1160 Heron Sound Dr, Apopka, FL 32703, United States.
BLOOMLY is a trading name of IG Company Store Digital LLC.
We are entered in the register of business entities maintained by the Florida Division of Corporations. Our registration number in that register is L25000085772.
You can contact us at support@bloomlygeeks.com. That address is the one referred to as "email us" throughout these terms.
1a. Selling to customers in the United Kingdom
We are a United States company. We sell to customers in the United Kingdom, and we want to be straightforward about what that means for you.
Your rights as a UK consumer are not reduced by where we are based. When we sell to a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 apply to that sale. Your 14-day right to cancel, your right to a refund, and your rights where goods are faulty or not as described all apply in full, and nothing in these terms is intended to limit them.
Two practical points follow from where we are based, and they are set out in the pages they belong to rather than buried here: where orders are dispatched from and how long delivery takes are in our Shipping Policy, and where to send a return is in our Returns and Refunds Policy.
2. These terms
These terms apply to your use of this website and to every order you place through it. By placing an order you accept them.
We may change these terms. The version that applies to your order is the one published on this page at the time you placed it.
Nothing in these terms limits or excludes your legal rights as a consumer. Where anything here conflicts with those rights, your legal rights prevail.
3. Who can buy from us
You must be at least 18 years old to place an order on this website.
By ordering you confirm that you are 18 or over, that you are buying as a consumer for your own use rather than for resale, and that the information you give us is accurate.
4. Our products
We sell food supplements.
Food supplements are not medicines. They are not intended to diagnose, treat, cure or prevent any disease or condition, and nothing on this website should be read as suggesting otherwise. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Always read the label. Do not exceed the recommended daily dose stated on the product. If you are pregnant, breastfeeding, taking medication or under medical supervision, speak to your doctor before taking any food supplement.
If you have a known allergy or intolerance, read the ingredient list on the product page and on the pack before use.
Product images are illustrative. Packaging, labelling and formulation can change, and the information on the pack you receive takes precedence over anything on this website.
5. How a contract is formed
Placing an order is an offer to buy. It is not accepted until we send you a dispatch confirmation email. The contract between us is formed at that point, and only for the goods listed in that confirmation.
If we cannot accept your order — because an item is out of stock, because we cannot deliver to your address, because payment is not authorised, or because of an error in the price or description — we will tell you and will not charge you. Where you have already been charged, we refund you in full.
We may also decline or cancel an order where we reasonably believe it is placed for resale, or where the quantity ordered is not consistent with personal use.
5a. Placing an order: the steps, and correcting a mistake
Before you are bound by anything, here is how an order is put together on this website.
The technical steps. You add items to your basket, open the basket, and go to checkout. At checkout you enter your delivery address, choose a delivery option and enter your payment details. A summary showing the items, the delivery option, the delivery charge and the total is displayed before the final button. Your order is placed only when you press that final button, and a contract is formed only when we send the dispatch confirmation described in section 5.
Correcting an input error. Up to the moment you press that final button you can go back, change or remove any item in your basket, and change any detail you have entered. If you spot a mistake after placing the order, email us with your order number straight away and we will correct it if the order has not yet been dispatched.
Filing. We keep a record of your order and send you a copy by email. These terms are published on this page and can be printed or saved at any time; we do not file them separately in a form you can access.
Language. The contract is concluded in English.
6. Prices and payment
Prices are shown in pounds sterling. Delivery charges are additional and are shown at checkout before you pay.
The total you see at checkout is the total you pay to us. We do not add fees afterwards.
We accept the payment methods displayed at checkout. Payment is taken at the point of order. We do not store your full card details; payments are processed by our payment provider.
If a price is listed incorrectly, we will tell you before dispatch and give you the choice of continuing at the correct price or cancelling. We will not simply charge you a higher price than the one you agreed.
Where we show a reduced price alongside a previous price, the previous price is one we genuinely charged for that product.
7. Delivery
Delivery options, costs and estimated times are set out in our Shipping Policy, which forms part of these terms.
Risk in the goods passes to you when you, or someone you have named, takes physical possession of them.
8. Cancellation, returns and refunds
Your right to cancel, how to return goods and how refunds work are set out in our Returns and Refunds Policy, which forms part of these terms.
Please note in particular the health and hygiene exception that applies to sealed goods once they have been opened. It is explained in full in that policy.
9. Availability of this website
We try to keep this website available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend, withdraw or restrict any part of it for business or operational reasons, and we will give notice where we reasonably can.
10. Your account
If you create an account, keep your login details confidential and do not share them. Tell us promptly if you believe someone else has accessed your account.
We may suspend or close an account where we reasonably believe it is being used fraudulently or in breach of these terms.
11. Acceptable use
You may use this website for lawful purposes only. You must not:
- use it in a way that breaches any applicable law or regulation;
- attempt to gain unauthorised access to it, to the server on which it is stored, or to any connected system;
- introduce malicious code, or attempt to disrupt or overload the site;
- extract or reuse substantial parts of the site for commercial purposes without our written permission;
- submit content that is unlawful, misleading, defamatory, or infringes anyone's rights.
12. Reviews and content you submit
If we invite you to submit a review or other content, what you submit must be genuine, must be based on your own experience, and must be your own words.
We do not publish incentivised reviews presented as independent, and we do not remove genuine negative reviews in order to present a more favourable picture.
We may decline to publish, or may remove, content that is unlawful, that concerns a medical condition or claims a medical outcome, that identifies another person without their consent, or that breaches these terms. Where we remove content that concerns a health outcome, it is because we are not permitted to publish such claims — not because it is unfavourable.
By submitting content you give us permission to use it on this website in connection with the product it concerns.
13. Intellectual property
The content of this website — including text, photographs, graphics, layout and the BLOOMLY name and branding — belongs to us or is used by us under licence. It is protected by intellectual property law.
You may view it, and print or download extracts for your own personal use. You may not reproduce, republish or use it commercially without our written permission.
14. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable.
We do not limit or exclude our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any matter under the Consumer Rights Act 2015 or the Consumer Protection Act 1987 that may not be limited or excluded.
We are not liable for business losses. Our products are supplied for domestic and private use.
15. Events outside our control
We are not liable for delay or failure to perform caused by an event outside our reasonable control. If one occurs we will tell you and do what we reasonably can to limit the effect. If the delay becomes substantial, you may cancel the affected order and receive a refund for goods not delivered.
16. Complaints
Email us with your order number and what has gone wrong. We will respond and tell you what we intend to do.
You can also write to us at IG Company Store Digital LLC, 1160 Heron Sound Dr, Apopka, FL 32703, United States. Email reaches us faster.
If we cannot resolve it between us, you can seek advice from Citizens Advice.
17. Data protection
How we handle your personal data is explained in our Privacy Policy.
18. Transfer of these terms
We may transfer our rights and obligations under these terms to another organisation, and we will tell you in writing if we do. Your rights under these terms will not be affected.
19. Other important terms
If a court finds part of these terms unlawful, the rest continues to apply.
If we delay enforcing a term, that does not prevent us enforcing it later.
These terms are between you and us. No other person has any right to enforce them.
20. Governing law
If you are a consumer living in the United Kingdom, the consumer protection law of the United Kingdom applies to your purchase, and you may bring proceedings in the courts of the United Kingdom. This is the case even though we are established in the United States, and nothing in these terms changes it.
More generally, if you are a consumer, you benefit from the mandatory provisions of the law of the country in which you live.
21. Contact
- IG Company Store Digital LLC
- 1160 Heron Sound Dr, Apopka, FL 32703, United States
- Registered in the State of Florida, United States, in the register maintained by the Florida Division of Corporations, registration number L25000085772
- Email: the address given in section 1