Shipping policy
Last updated: 20 September 2026
This page explains where we deliver, what delivery costs, how long it takes, and what happens if something goes wrong with a delivery.
Who you are buying from
Orders placed on this website are sold and fulfilled by IG Company Store Digital LLC, a limited liability company registered in the State of Florida, United States, with its registered address at 1160 Heron Sound Dr, Apopka, FL 32703, United States.
BLOOMLY is a trading name of IG Company Store Digital LLC.
You can contact us at support@bloomlygeeks.com. That address is the one referred to as "email us" throughout this page.
Delivery addresses we can use
Please give us a full residential or business address where someone can receive the parcel.
We are not able to deliver to:
- PO Boxes
- Parcel lockers
- Collection points and carrier access points
- Post office counters
Please check your delivery address before you complete your order. We send parcels to the address exactly as entered at checkout.
Delivery cost
Delivery is free on every order, to every country we deliver to, with no minimum order value. There is one delivery option, Free Standard Shipping, and it is shown at checkout before you pay.
We add no handling fees, surcharges or costs of our own after checkout. Where an order crosses a customs border, charges may be raised by the destination country rather than by us — the section "Customs and import duties" below explains this.
Delivery times
The estimates below are given in working days and counted from dispatch, not from the moment you place your order. They are estimates, not guarantees, and delivery can take longer during busy periods, in bad weather, or where there is a delay in your area.
United Kingdom
| Delivery | Cost |
| 1 to 5 working days | Free on all orders |
This estimate covers the whole of the United Kingdom, including Northern Ireland, the Channel Islands and the Scottish Highlands and Islands. Remote destinations sit at the longer end of that range.
Republic of Ireland
| Delivery | Cost |
| 2 to 3 working days | Free on all orders |
United States
| Delivery | Cost |
| 5 to 7 working days | Free on all orders |
Australia
| Delivery | Cost |
| 7 to 10 working days | Free on all orders |
Canada
| Delivery | Cost |
| 7 to 10 working days | Free on all orders |
New Zealand
| Delivery | Cost |
| 7 to 10 working days | Free on all orders |
Europe
| Delivery | Cost |
| 7 to 14 working days | Free on all orders |
United Arab Emirates
| Delivery | Cost |
| 10 to 14 working days | Free on all orders |
Rest of the world
| Delivery | Cost |
| 4 to 14 working days, depending on the destination | Free on all orders |
Under the Consumer Rights Act 2015, where no delivery period has been agreed, your order will be delivered without undue delay and in any event within 30 days of the day after you place it. If we cannot meet that, you may treat the order as cancelled and receive a refund.
Order and dispatch confirmation
We send you a confirmation email when your order is placed, and a second email when it is dispatched. The dispatch confirmation is the point at which the contract between us is formed, as explained in our Terms of Service.
If you have not received a confirmation email, check the spam or promotions folder of the address you used at checkout, then email us.
Lost or damaged deliveries
If a parcel does not arrive, or arrives damaged or incomplete, email us with your order number within 30 days of delivery, or within 30 days of the last day of the delivery estimate where nothing arrived at all. Where something is damaged, send clear photographs of the product and of its packaging.
We will look into it and, where appropriate, resend your order or refund you. You will not be charged for a replacement in these circumstances, and you will not be asked to pay to return a damaged item.
We ask you to tell us within that period because it is what allows us to investigate properly. It is a request, not a condition: missing it does not remove your rights under the Consumer Rights Act 2015, including your right to reject faulty goods within 30 days of receiving them, and it does not affect your right to receive goods you have paid for.
Parcels refused or not collected
If a parcel is refused at the door, or is returned to us because it was not collected, we will contact you at the email address on the order. We can resend it or refund it, whichever you prefer.
Because delivery is free, there is no delivery cost for us to deduct from a refund.
Changing a delivery address
If you spot a mistake in your address, email us with your order number as quickly as possible. If the order has not yet been dispatched we will do our best to correct it, but we cannot guarantee it — orders move to dispatch quickly. Once an order has been dispatched, the address cannot be changed by us.
Customs and import duties
Where an order is delivered to a country other than the one it is sent from, customs duties, import taxes or a handling charge may become payable in the destination country. These are set and collected by that country, not by us, and they are not included in the price you pay at checkout unless the checkout states otherwise for your delivery address.
Where a charge of this kind applies, it is payable by you as the recipient. We have no control over these amounts and cannot tell you in advance what they will be — your national customs authority can.
Your right to cancel
Your right to cancel an order is separate from this policy and is explained in full in our Returns and Refunds Policy. Nothing on this page limits it.
Changes to this policy
We may update this policy. The version that applies to your order is the version published on this page at the time you placed it. The date at the top of this page shows when it was last changed.
Contact
- IG Company Store Digital LLC
- 1160 Heron Sound Dr, Apopka, FL 32703, United States
- Registered in the State of Florida, United States
- Email: support@bloomlygeeks.com