Refund policy
Last updated: 20 September 2026
This page explains how to return an order, what we can take back, who pays for what, and how quickly you get your money.
Who you are buying from
Orders placed on this website are sold and fulfilled by IG Company Store Digital LLC, a limited liability company registered in the State of Florida, United States, with its registered address at 1160 Heron Sound Dr, Apopka, FL 32703, United States.
BLOOMLY is a trading name of IG Company Store Digital LLC.
You can contact us at support@bloomlygeeks.com. That address is the one referred to as "email us" throughout this page.
Your right to cancel
If you are a consumer, you may cancel your order within 14 days of the day you receive it, without giving a reason. Where an order arrives in more than one parcel, the 14 days run from the day you receive the last item.
Tell us by email, quoting your order number and what you are cancelling. Once you have told us, you then have a further 14 days to send the goods back.
You can also cancel before your order is dispatched. Email us as soon as you can — orders move to dispatch quickly, so we cannot guarantee it, but if we catch it in time we cancel and refund in full.
Returns
To be returned under your right to cancel, an item must be:
- Unused, and still sealed as it arrived
- In its original packaging, with any outer wrapping and labels intact
- In a condition that allows it to be sold again
- Sent back within 14 days of you telling us you are cancelling
These conditions do not apply where an item is faulty, damaged or not what you ordered. That situation is covered further down this page, and your rights there are wider.
Items we cannot take back
We cannot accept the return of a food supplement whose seal has been broken or whose pack has been opened.
This is not a rule we invented. The Consumer Contracts Regulations 2013 provide that the right to cancel does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, once they have been unsealed. Food supplements fall into that category: once a pack has been opened we cannot know how it has been stored, and we cannot sell it to anyone else.
An unopened pack with its seal intact can be returned under your right to cancel.
None of this applies where something is faulty. If a product is damaged, past its best-before date on arrival, not as described or simply not what you ordered, we put it right whether the pack is opened or not.
How to start a return
Email us with your order number and the items you are returning. Add a photograph if something is faulty or damaged.
We will reply with a return reference. Write that reference on the outside of the parcel so we can match it to your order, and send it to:
- IG Company Store Digital LLC
- 1160 Heron Sound Dr
- Apopka, FL 32703
- United States
Please do not send anything back before you have a return reference. We confirm by email when your parcel reaches us.
Who pays the return postage
Where you are returning an item because you changed your mind, you pay the cost of sending it back. We tell you this before you order so that it is not a surprise afterwards.
Where an item is faulty, damaged, not as described or not what you ordered, we pay. You are never asked to cover the cost of returning something that was wrong with the order.
We recommend a service that gives you proof of postage or tracking. Until a parcel reaches us it remains your responsibility, and proof of sending is also what allows you to be refunded before it arrives.
Refunds
We refund you within 14 days of receiving the goods back, or of the day you give us proof that you have sent them, whichever is earlier. In practice we aim to process a refund within 5 working days of the parcel reaching us, and we email you when we do.
Refunds go back to the payment method you used for the order. How long the money then takes to appear depends on your bank or card provider, and can be up to 10 business days after we have processed it.
Delivery is free on every order, so there is no delivery charge for us to refund.
We may reduce a refund to reflect any loss in value caused by the goods being handled more than was necessary to check them.
If you cancelled within your 14 days but the parcel reaches us after the return window has closed, tell us — a valid cancellation is not undone by a late parcel, and we will still deal with it.
If something is faulty, damaged or not what you ordered
Email us with your order number and clear photographs of the product and its packaging. We will arrange a replacement or a refund, whichever you prefer, at no cost to you.
Please tell us within 30 days of delivery, which is what allows us to investigate properly. That is a request, not a condition: missing it does not remove your rights under the Consumer Rights Act 2015, including your short-term right to reject faulty goods and claim a full refund within 30 days of receiving them, and your rights after that period where goods are not of satisfactory quality, not fit for purpose or not as described.
These rights apply whether or not the pack has been opened, and they are in addition to your right to cancel.
If your order does not arrive
Email us with your order number within 30 days of the last day of the delivery estimate for your destination. We will look into it and either resend your order or refund you. Our Shipping Policy sets out the delivery estimates for each destination.
Bundles, multi-buys and discounted products
A bundle or multi-buy is priced below the total of the same products bought individually, so a partial return changes the arithmetic.
- Return the whole bundle and we refund the whole bundle price.
- Return part of it and the promotional price no longer applies to what you keep. We take what you paid, subtract the normal individual price of the items you are keeping, and refund the difference.
- Where an item in a bundle is faulty, we replace it first, at no cost to you. Where a replacement is not possible we refund that item in a way that keeps the benefit of the discount rather than removing it.
If you are unsure how a partial return works out, email us before you send anything back and we will do the sum first.
Exchanges
We can arrange an exchange where the item meets the return conditions above. Say so when you contact us.
An exchange is a convenience we offer, not a replacement for your right to cancel. You can always choose a refund instead, and discussing an exchange does not shorten your 14 days. If the product you want costs more you pay the difference; if it costs less we refund it.
Your legal rights
Nothing on this page reduces your legal rights as a consumer. Where anything here conflicts with those rights, your legal rights prevail.
Changes to this policy
We may update this policy. The version that applies to your order is the version published on this page at the time you placed it. The date at the top of this page shows when it was last changed.
Contact
- IG Company Store Digital LLC
- 1160 Heron Sound Dr, Apopka, FL 32703, United States
- Registered in the State of Florida, United States
- Email: support@bloomlygeeks.com