Frequently Asked Questions

Below are the questions we are asked most often. If yours is not here, email us at support@bloomlygeeks.com — that is the address meant by "email us" everywhere on this page. Quote your order number if your question is about an order.

Ordering

Do I need an account to order?

No. You can check out as a guest. An account simply saves your addresses and keeps your order history in one place.

Can I change or cancel my order after placing it?

Email us as quickly as you can, quoting your order number. If it has not yet been dispatched we will do our best, but orders move to dispatch quickly and we cannot guarantee it. Once dispatched, an order cannot be changed by us — but your right to cancel still applies, and our Returns and Refunds Policy explains it.

I entered the wrong delivery address. What now?

Email us straight away with your order number and the correct address. We send parcels to the address exactly as entered at checkout, so the sooner you tell us the better.

Is there a minimum order?

No.

Why is my payment not going through?

The most common reasons are a billing address that does not match the card, an expired card, or a bank declining the transaction for its own security reasons. Check those first, and if it still fails, email us — we can see whether the order reached us.

Delivery

How much is delivery?

Delivery is free on every order, to every country we deliver to, and there is no minimum order value.

Where do you deliver to?

Worldwide. If we are unable to deliver to your address, our checkout will tell you before you pay rather than after.

How long does delivery take in the UK?

1 to 5 working days, counted from dispatch rather than from the moment you place your order. That is an estimate, not a guarantee. Estimates for other destinations are in our Shipping Policy.

Can you deliver to a PO Box or a parcel locker?

No. We are not able to deliver to PO Boxes, parcel lockers, collection points or post office counters. Please give a full residential or business address where someone can receive the parcel.

My order has not arrived. What should I do?

First check whether the parcel has been left with a neighbour or in a safe place, and check the address on your order confirmation. If the delivery estimate for your destination has passed, email us with your order number within 30 days of the last day of that estimate. We will look into it and either resend your order or refund you.

Will I have to pay customs or import charges?

Where an order is delivered to a country other than the one it is sent from, customs duties, import taxes or a handling charge may become payable in the destination country. They are set and collected by that country, not by us, and they are not included in the price at checkout unless the checkout says so for your address. Your national customs authority can tell you what applies.

Returns and refunds

Can I return something?

You have the right to cancel your order within 14 days without giving a reason, and then 14 days to send the goods back. There is one important exception for supplements — see the next question. Our Returns and Refunds Policy sets it all out.

Can I return a product I have opened?

Generally no, and it is worth explaining why rather than leaving it in the small print.

The Consumer Contracts Regulations 2013 say the right to cancel does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, once they have been unsealed. Food supplements fall into that category. Once a pack has been opened we cannot know how it has been stored, and we cannot sell it to anyone else.

An unopened pack with its seal intact can be returned under your right to cancel.

This does not apply if something is faulty. If a product is damaged, past its best-before date on arrival, not as described, or simply not what you ordered, we will put it right whether it is opened or not — and we cover the cost of the return. You also have a separate short-term right to reject faulty goods and claim a full refund within 30 days of receiving them, under the Consumer Rights Act 2015, whether the pack is opened or not.

How do I start a return?

Email us with your order number and which items you are returning, adding a photograph if something is faulty or damaged. We reply with a return reference and the return address. Write that reference on the outside of the parcel, send it within 14 days of telling us, and use a service that gives you proof of postage or tracking. Please do not send anything back before you have a return reference. We confirm by email when it arrives.

Can I cancel before my order is dispatched?

Email us with your order number as soon as you can and we will cancel and refund it in full if we catch it in time. Orders move to dispatch quickly, so we cannot guarantee it — but if it has already gone, your right to cancel still applies in full.

Who pays to send it back?

If you are returning something because you changed your mind, you pay the return postage. If the item is faulty, damaged, not as described or not what you ordered, we pay — you are never asked to cover the cost of returning something that was wrong with the order.

Where do I send a return?

To IG Company Store Digital LLC, 1160 Heron Sound Dr, Apopka, FL 32703, United States. We confirm the address together with your return reference when you contact us, so please wait for that email before posting anything.

Can I exchange something instead of getting a refund?

Yes, where we can arrange it. Say so when you contact us. An exchange is a convenience we offer, not a replacement for your right to cancel — you can always choose a refund instead, and discussing an exchange does not shorten your 14 days. If the product you want costs more you pay the difference; if it costs less we refund it.

What if I return only part of a bundle?

The bundle price is lower than the total of the products bought individually, so if you keep some of them the discount no longer applies to what you kept. We take what you paid for the bundle, subtract the normal individual price of the items you are keeping, and refund the difference. Return the whole bundle and you get the whole bundle price back. If you are unsure how it works out, email us before returning and we will do the sum first.

When will I get my refund?

Within 14 days of us receiving the goods back, or of you giving us proof that you sent them, whichever is earlier. In practice we aim to process it within 5 working days of the parcel reaching us. We refund to the payment method you used, and after we have processed it your bank or card provider can take up to 10 business days to show the money.

Will you refund the delivery cost?

Delivery is free, so there is no delivery cost to refund. Where you cancel, you get back everything you paid for the goods returned.

Products

Are BLOOMLY supplements medicines?

No. They are food supplements. They are not intended to diagnose, treat, cure or prevent any disease or condition, and food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Why do your product pages not say what the products do?

Because in the United Kingdom a food supplement may only carry a health claim that appears on the official register of authorised claims, and only where the product supplies enough of the relevant nutrient to meet the stated condition of use. Those claims belong to specific nutrients at specific amounts — not to a brand or to an ingredient because it is popular. For several well-known supplement ingredients there is no authorised claim at all.

So we tell you what is in the pack, how much of it, and how to take it. Where a nutrient in one of our products does carry an authorised claim, we state that claim in the exact wording it was authorised in, attached to the nutrient it belongs to.

Can you tell me which product is right for me?

We cannot, and we would rather say so plainly than guess. We are not able to give health advice. Your doctor or pharmacist can consider your full situation, which we cannot. What we can always do is tell you exactly what is in a product so that you or they can decide.

Can I take more than one BLOOMLY product at the same time?

Many people take more than one supplement as part of the same routine. Two things to keep in mind. Follow the directions for each product separately rather than assuming they share a schedule. And check the panels — if two products contain the same nutrient, the amounts add together across your day. Do not exceed the recommended daily dose of any product, and speak to your doctor first if you take prescribed medication.

Can I take them with medication?

Ask your doctor or pharmacist before you do. That is the only responsible answer we can give.

Can I take them if I am pregnant or breastfeeding?

Speak to your doctor before taking any food supplement if you are pregnant or breastfeeding.

Are your products suitable for children?

Our products are intended for adults. Keep all supplements out of the reach of young children.

What is the difference between the pack sizes?

Quantity only. A 2 pack and a 4 pack contain the same product as a single pack. The price per pack falls as the count rises, and the figures are shown on each product page.

What is the difference between a powder and a capsule or tablet?

A powder is measured into a drink and suits larger amounts — which is why collagen and creatine are sold that way. A capsule or tablet is faster and more portable. Neither is better; they suit different routines.

Bundles

What is in a bundle?

Several separate products bought together. Each bundle page lists exactly which products and how many of each.

Is a bundle cheaper than buying the products separately?

Each bundle page shows three figures: what those products cost individually on this site, what the bundle costs, and the difference in pounds and as a percentage. You can check it yourself by opening the product pages listed and adding them up.

Do bundle products come with their own instructions?

Yes. Each keeps its own directions, ingredient list and warnings on its own product page. A bundle is several products, not one product with one set of instructions.

Your account and data

How do I unsubscribe from marketing emails?

Use the unsubscribe link at the bottom of any marketing email, or email us. Unsubscribing does not stop order confirmations or replies to your enquiries — those are part of the service you bought.

How do I delete my account or my data?

Email us. We will respond within one month. Our Privacy Policy explains all your rights.

Do you sell my data?

No. We do not sell personal data, and we do not share it with third parties for their own marketing.

Do I have to accept cookies?

Only the strictly necessary ones, which keep your basket and keep the site secure. Everything else is optional, and the site works whether you accept them or not. You can change your choice at any time.

Reviews

Why do some products have no reviews?

Because no customer has written one yet. We do not publish reviews until real customers have left them, and we do not display a rating that has not been earned. Where a product has none, the page says so.

Still stuck

I cannot find my answer.

Email us, quoting your order number if it relates to an order. You can also use the form on our Contact page.

Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.